U.S. Citizenship and Immigration Services (USCIS) published a Contact Center Tip Sheet on how to communicate effectively with the USCIS Contact Center and outlines the use of online self-help tools and inquiry channels to ensure the best use of live telephone assistance.
The USCIS Contact Center Tip Sheet provides guidance on:
- When to call the USCIS Contact Center;
- Who can receive case information;
- How to navigate the Interactive Voice Response (IVR) system;
- When to expect USCIS call-backs;
- Using an interpreter when receiving live assistance; and
- Scheduling biometric appointments.
In addition, the Tip Sheet explains how and when to contact the USCIS Contact Center to reschedule appointments and interviews, how to request expedited processing, and how USCIS seeks to ensure USCIS Contact Center representatives provide accurate and helpful information to callers.
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