Did you know you can use the USCIS online tools and resources to manage your case?

You can check your case status, see the case processing times, change your address and more right on the website.

Learn about the USCIS Contact Center

The case status web page gives you the same information you would get by speaking to a representative, and it’s available 24 hours a day, 7 days a week, from a cell phone, tablet, or computer.

If you need to talk to a representative for another reason and you’re in the United States or a U.S. territory, call the USCIS Contact Center.

Representatives are available Monday through Friday from 8 a.m. to 8 p.m. Eastern, except on federal holidays.

Password Resets and Technical Support

Visit the links below for additional information:

• How to Reset My Password
• How Do I Unlock My Online Account?
• How Do I Change My Two-Step Verification Code?
• How Do I Get a New Online Access Code?
• How Can I Delete My USCIS Online Account?

For additional USCIS Online Account help

For technical help regarding any of the issues listed above, go to my.uscis.gov/account/v1/needhelp, or you can send USCIS a message from your USCIS online account inbox.

For FOIA related issues

If you have questions about FOIA, email at FOIAPAQuestions@uscis.dhs.gov.

For myE-Verify related issues

If you have questions about myE‑Verify, please visit myEverify.

Inquiries Based on Filing Location

Case-specific Questions

If you have a question about your case, you may use the convenient online tools. If you have tried the tools and still need help, you may submit an online case inquiry or call to the USCIS Contact Center. Depending on what information USCIS needs to respond to your request, USCIS may forward a service request to the office that is processing your case.

USCIS Service Centers

The Service Center Operations Directorate (SCOPS) has five service centers (California, Nebraska, Texas, Vermont, and Potomac) that process and adjudicate certain immigration applications and petitions.

The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.

If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centers or the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests). If you do not receive a response within this timeframe, or if you believe the response you received was incorrect, you may contact the USCIS Contact Center to have your inquiry elevated.

Lockbox

If you have a question about a filing mailed to the Chicago, Dallas, Phoenix, or Elgin Lockbox you may email at lockboxsupport@uscis.dhs.gov and USCIS will answer your email as soon as possible. Please include the form number, receipt number, petitioner and/or applicant name, and mailing address. Do not include Social Security numbers in emails.

Examples of Lockbox questions include:

• The reason your submission was rejected;
• How or where to submit an application or petition that should be filed at one of the four Lockbox locations; and
• Filing more than 30 days ago and not yet receiving a receipt notice.

Adoptions

USCIS has a dedicated team to assist you with adoption questions. For information, go to the USCIS Adoption Contact Information page.

Inquiries for VAWA, T, and U Filings

Attorneys and accredited representatives may send inquiries to the following inboxes:

• For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Nebraska Service Center: nsc.i‑918inquiries@uscis.dhs.gov
• For U nonimmigrant petitions, Petitions for Qualifying Family Members of U-1 Nonimmigrant, and U-based adjustment of status applications located at the Vermont Service Center: HotlineFollowupI918I914.vsc@uscis.dhs.gov
• For all T nonimmigrant status and T-based adjustment of status applications: HotlineFollowupI918I914.vsc@uscis.dhs.gov
• For all VAWA petitions: HotlineFollowUpI360.vsc@uscis.dhs.gov

Note: To receive a response, the individual making the inquiry must have a Form G-28, Notice of Entry of Appearance as Attorney or Representative, filed on the specific case. USCIS will not respond to emails from anyone who is not named on the Form G-28 on file for the case.

Unrepresented petitioners and applicants may send signed written inquiries/requests for biometrics appointments, including a new date/time or location, to:

• For cases located at the Vermont Service Center:
  U.S. Citizenship and Immigration Services
  Vermont Service Center
  ATTN: Humanitarian Division
  38 River Road
  Essex Junction, VT 05479-0001
• For cases located at the Nebraska Service Center:
  U.S. Citizenship and Immigration Services
  Nebraska Service Center
  ATTN: I-918
  P.O. Box 87918
  Lincoln, NE 68501-7918

If the inquiry is related to an I-751 waiver based on battery or extreme cruelty, then petitioners and/or their representatives must submit the signed inquiry to the appropriate service center by paper correspondence:

• U.S. Citizenship and Immigration Services
  California Service Center
  ATTN: WS 13057
  P.O. Box 10751
  Laguna Niguel, CA 92607-1075
• U.S. Citizenship and Immigration Services
  Nebraska Service Center
  P.O. Box 87918
  Lincoln, NE 68501-7918
• U.S. Citizenship and Immigration Services
  Potomac Service Center
  2200 Potomac Center Drive, MS 2425
  Arlington, VA 20598-2425
• U.S. Citizenship and Immigration Services
  Texas Service Center
  ATTN: SRMT/COA or SRMT/IRT
  6046 N Belt Line Rd. STE 751
  Irving, TX 75038-0020
• U.S. Citizenship and Immigration Services
  Vermont Service Center
  ATTN: Humanitarian Division
  38 River Road
  Essex Junction, VT 05479-0001

For further information please visit this link: https://www.uscis.gov/about-us/contact-us