Consular Proceesing Interview in Canada

My wife recently had her interview on June 6. the process was pain free except for one minor issue. she had become canadian citizen few days before and didnt have her canadian passport on her at the time of interview. Verbally the visa was approved but on the sheet handed to us, it said visa rejected due to Canadian Passport. We mailed the passport to the consulate the very next day and it was received by the consulate the next day. We are still awaiting a reply from the consulate and have been unable to contact the consulate via phone/email. Does anyone know how long does it normally take for a process like this to be resolved. her case is not going through any administrative processing and they only required the canadian passport. the packet was sent to them via DHL.
thanks.